Privacy Policy
Covr is committed to protecting the privacy of individuals who visit our website, including, but not limited to www.covrsecurity.com and the customers and users of our services and mobile and web-based application. This Privacy Policy describes how we collect, use, share, transfer and disclose Personal Data (as defined below). This Privacy Policy covers information we collect online, not offline. In line with our internal processes and systems, our products are designed to comply with the following national and international policies with regards to data protection and user privacy: EU General Data Protection Regulation 2018 (GDPR). The Services are owned and operated by Covr Security AB, Nordenskiöldsgatan 24, 211 19 Malmö.
Any Personal Data we collect through the Services will be used only in a manner consistent with this Privacy Policy. When you sign up for or access the Services, including blog updates or newsletters, or when you email us for information, you expressly agree to the use of your information for the purposes described in this Policy If you do not agree with this Privacy Policy or any changes to it, you should not sign up for, use or access the Services or any features of the Services.
1. Changes to Our Privacy Policy
If we decide to change our Privacy Policy, we will post the updated Privacy Policy on the Website and update the Privacy Policy modification date. Please check back regularly to review any changes to this Privacy Policy.
2. Personal Data
“Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
3. Information We Collect and How We Use This Information
Personal Data. In many cases, your employer has established an account with us. Your employer’s service administrator may provide your email address to us, which we collect in order to be able to provide you and your employer with the Services and to manage your account. We also collect your company name and assign you an account name based on your company name. Prior to authorizing you to become a user of the Services, your employer is responsible to obtain your Personal Data in accordance with applicable laws. Even though your employer has your consent to provide us with your Personal Data, when you begin using the Services, you are also providing your consent to the terms in this Privacy Policy and our Service Terms and Conditions.
If you establish your own account, or sign up for our newsletters and email updates, Personal Data is provided to us by opt-in only. You can opt-in by signing up for or using the Services through the Website or the mobile application, which requires you to create an account and collects your name, email address, and telephone number. We also collect your email address when you email us for information or sign up for our newsletters and email updates, in order to send you this information. You can unsubscribe from our newsletters and updates by clicking “Unsubscribe” at the bottom of the newsletter or email update.
If you do not opt-in, you will not have access to certain Services and we will have no way of contacting you to send you updates or respond to your inquiries. By opting in you are providing your express consent to the collection, use, retention, processing, transfer, and disclosure, including cross-border disclosure, of your Personal Data as explained in this Privacy Policy.
Device-Specific Information. We also collect device-specific information (e.g. mobile and desktop) from you in order to provide the Services. For example, this information includes your device’s hardware model, operating system and web browser versions as well as unique device identifiers and, IP addresses and mobile network information, including phone number. We may need to associate your device -specific information with your Personal Data on a periodic basis in order to confirm you as a user and to check the security on your device.
Service Log Information. When you use the Services, we may automatically collect and store certain information in server logs. This may include which users (by username) are accessing the Services, how you are accessing the Services (including the device-specific information referenced above and type of integration), the dates and times you access the Services, from where you are accessing the Services (by IP address) and device event information such as crashes, system activity, and hardware settings. We may need to associate this information with your Personal Data on a periodic basis in order to confirm you as a user and to check the security on your device.
4. How We Use Information
We collect information about you to understand your needs and provide you with a better service. By design, the Services do not allow us to collect your password. Specifically, we use your information for:
Internal record keeping and billing purpose
Improve our products and services
We also use the information we collect for analytical purposes, including use of Performance Data. Performance Data includes de-identified usage information and other aggregate measures of the Services’ performance. We may share de-identified Performance Data with third parties to help us better understand our customers’ needs and improve the Services.
Scheduling of demo or product/sales meeting
A member of our team may contact you to respond to your inquiry Demo Request
To fulfill our contractual obligations towards our customers and service providers and contact employees of the customer and service provider for this purpose
We also use your information for marketing and advertising purposes, including sending you promotional email messages about our products and services and registering you for our events. Contacting you with our monthly newsletter, educational information (white papers, guides, articles, webinar/event notification, etc.), and/or product information (product updates, special offers, technical documentation, demo-related information) relevant to your inquiry. You may opt-out at any stage from within an email received or by sending us an email to support@covrsecurity.com – we (almost) always respond within 24 hours.
We will not share your information with third parties other than stated in this Privacy Policy. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We will retain your information for as long as your account is active or as needed to provide you the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please contact us if you have any questions about the information we collect and/or how we use the information we collect.
5. Sharing of Personal Information Collected
Except as described in this Privacy Policy, Covr Security AB does not share, sell, rent, or trade any Personal Data with third parties for their promotional purposes. Covr Security AB may transmit or share Personal Data with our third party vendors and hosting partners as well as to our customers (B2B and their customers B2B2C) to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Services, which may require that users’ Personal Data be transferred to these third parties. Although Covr Security AB owns the software, code, databases, and all rights to the Services; you retain all rights to your Personal Data.
We may also share your Personal Data and/or device information with your employer and/or your employer’s third party vendors (with your employer’s consent) in order to operate and maintain the Services, this is only relevant for B2B customers. Your device may be subject to your employer’s policies and practices, which are separate from this Privacy Policy. We have no control over your employer’s and your employer’s third party vendors’ privacy practices, so please read their applicable privacy policies. Our Privacy Policy does not apply to, and Covr Security AB is not responsible for, use of your Personal Data by these other companies.
Covr Security AB also uses third party intermediaries to send out emails on our behalf and to provide customer support including via live chat software. We provide customer emails to our third party vendor who sends our emails on our behalf for these purposes only. Third party intermediaries and vendors are not authorized to use your information for any other purpose.
Some of our marketing and promotional events, such as conference events, may be co-branded and/or co-sponsored and offered in conjunction with another company or companies. If you register for or participate in such marketing and promotional events, both Covr Security AB and such other companies may receive information collected in conjunction with the co-branded and/or co-sponsored marketing and promotional events. Our Privacy Policy will apply to you with respect to our use of your Personal Data. We have no control over any other companies’ privacy practices, so please read their applicable privacy policies before providing any Personal Data. Our Privacy Policy does not apply to, and Covr Security AB is not responsible for, use of your Personal Data by these other companies.
We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Terms and Conditions, or as otherwise required by law.
6. Website Log Files
As is true of most websites, we and our third party utility-tracking partners gather certain information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp. We use this information, which does not identify individual users, to analyze trends, to administer our Website, to track users’ movements around our Website and to gather demographic information about our user base as a whole.
7. Protection of Data
Covr/ Security AB maintains reasonable security measures and precautions to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access (e.g., your users). However, no data transmission over the Internet or data storage technology can be guaranteed to be 100% secure. If you have any questions about security on our Website, you can contact us at support@covrsecurity.com.
8. Links to Other Sites
Our Website may contain links to other sites that are not owned or controlled by Covr Security AB. Please be aware that Covr Security AB is not responsible for the privacy practices of these other sites. We encourage you to review the privacy policies and statements of other sites to understand their information practices. Our Privacy Policy applies only to information collected by our Website and Services.
9. Testimonials
We post customer testimonials on our Site, which may contain Personal Data. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at support@covrsecurity.com.
10. Surveys
From time to time we may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain Personal Data from you at the time of the survey. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. The requested information typically includes contact information, such as email or phone number.
We use this information to improve our service to send our customers update on how we are improving the service based on their feedback.
11. Choice and Consent
By emailing us, signing up for updates or the Service or by using our Services, you expressly consent to the collection, use, retention, transfer and disclosure, including cross-border disclosure, of your information as described in this Privacy Policy. Each time you email us, sign up for or use our Services, you are giving your express consent to the collection, use, retention, transfer and disclosure, including cross-border disclosure, of your information as described in this Privacy Policy. If you wish to opt out of uses or disclosures that are incompatible with your original consent, you may do so at any time by writing to: support@covrsecurity.com. If you opt out and withdraw your consent you will no longer be able to use the Service or receive updates and we will not have any means by which to respond to your inquiries.
We use this information to improve our service to send our customers update on how we are improving the service based on their feedback.
12. International or Cross-Border Transfer of Your Personal Data and Your Express Agreement
Given that the Internet operates in a global environment and that transfer of your data is necessary to process your registration and use of the Services, to provide updates, and to respond to your inquiries, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international, or cross-border, basis. By signing up for or using the Services, and/or by communicating with us by email, you acknowledge and expressly consent to our processing and disclosure of your Personal Data in this way. The Personal Data of users who are located outside Sweden will be transferred outside of each eligible country to Sweden where our servers are located and where it will be processed and stored on servers owned and operated by us. We will take all steps reasonably necessary to ensure that users’ Personal Data is treated securely and in accordance with the EU/US Privacy Shield Principles and the Service Terms and Conditions in respect of such transfer, but will not otherwise take steps to ensure compliance with applicable laws in each user’s country of residence. By registering for or using the Services, by signing up for updates, or by sending us emails, you expressly agree to such transfer and disclosure.
By accessing signing up for or using the Services, sending us email, or by signing up for email updates, you provide your express consent to our disclosure of your Personal Data to our Subcontractors for the purposes described in this Privacy Policy.
13. Access to Your Personal Data
You can modify (access, review, change, update or delete) your account information at anytime by using the Mobile App or by emailing our customer support at support@covrsecurity.com. We will respond to your request to access within 30 days.
Contact Us About Complaints, Questions, Comments, Notices and Disputes; Enforcement
Covr Security AB commits to resolving complaints about your privacy and our collection or use of your Personal Data. If you need to provide a Notice to us under this Privacy Policy or if you have complaints about our compliance with this Privacy Policy, you should first contact us at support@covrsecurity.com.
14. Business Transactions
Covr Security AB may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with Covr Security AB.
